Clarification of the rules for reporting and handling complaints in ACAR S.A.

To improve and expedite your complaint handling by ACAR S.A., please read the following rules:

  • In the event of a complaint, the printing must be completed precisely: complaint (available for download below) and sent to: or by phone:
    • Complaints Wholesale-Jolanta Szostak: + 48 94 373 06 70, E-mail:
    • Network complaints-Ewelina Kłosowska: + 48 94 373 06 62, E-mail:
  • After receipt of the complaint notification, we will indicate the appropriate freight forwarder through which we will collect from you the goods at the expense of ACAR S.A.
  • Deadlines for handling Complaints (warranty):
    • 14 days from the date of receipt by the ACAR of the goods being advertised,
    • In case of complaint concerning the product ACAR S.A., the manufacturer shall provide free removal of the defect revealed during the warranty period-within 35 days from the date of recognition of the defect,
    • In case of unfounded complaint and in case of post-warranty repair, the cost of transport of goods returned is covered by the customer. The cost of transport will not be added if the goods advertised will be returned with the next order ordered.

Filing a complaint

Icon ACAR notification of complaint 59.59 KB Download

Icon ACAR Complaint form – editable version 15.61 KB Download

Catalogues and Flyers

Icon Product catalog Kerg 19.57 MB download product catalog Acar 14.35 MB Download Product catalogue Easy 4.95 MB Download

ISO certificates

Icon ISO 9001-2008 2016_PL 304.93 KB download ISO 9001 -2008 _2016_fr 309.09 KB download ISO 9001 -20082016 _en 308.40 KB Download

Declarations of approvals and other

Icon International Certification VDE 1 (1) 507.98 KB Download International certification VDE 1 (2) 510.57 KB Download International certification VDE 1 (3) 519.49 KB Download International certification VDE 1 (4) 511.59 KB download

LOGO Schemes Instructions

Icon Acar logo internet jpeg 1.02 MB download Acar logo internet PNG 8.29 kb download Acar logo ai 1.73 mb download Acar logo EPS 2.40 mb download Acar logo PDF 743.90 KB download Easy logo internet JPEG 346.20 kb download Easy logo ai 1.77 mb download Easy L Ogo EPS 2.57 MB download Easy logo PDF 776.92 KB download Kerg logo internet black JPEG 709.77 KB download Kerg logo black ai 59.27 kb download Kerg logo black EPS 1.02 MB download Kerg logo black PDF 59.11 KB download Kerg logo white ai 49.46 kb Downlo Ad Kerg logo white EPS 1.02 MB download Kerg logo white PDF 56.26 KB download Kerg logo white PNG 44.17 kb download

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